1734 Adolphus St
St Paul, MN 55117
Who Should attend? All Associates
Being prepared, skilled and knowledgeable about the mortgage process is essential for anyone in the industry. But it’s not enough if the customer’s experience is negative. To win over your customer, you first need to provide an outstanding customer experience. Join MGIC for this fun, yet professional workshop, and learn exactly what it means to “Give ’em the Pickle.”
The Program Highlights for principals of great customer service:
- Service: Make serving others your first priority.
- Attitude: How you think about the customer is how you treat the customer.
- Consistency: Customers return because they liked what happened last time. Set high standards and live them every day.
- Teamwork: Look for ways to make each other look good. In the end, everything everyone does ends up in front of the customer.
Hali Plachecki Bio
Hali Plachecki is a Regional Trainer who works for MGIC as a customer trainer, training customers on technical mortgage banking skills as well as soft skills, such as customer service, conflict management, and communication styles.
Hali knows first hand from her thirty years in the mortgage industry, the value of training and its importance in the ever changing world of mortgage banking. Hali strives to make the training fun, informative and hopes you leave one of her sessions feeling satisfied about your time spent together. .
Hali has over fourteen years experience as an underwriter and a strong background in mortgage operations, spending over half of her career managing processing and underwriting, training and mentoring. She has worked in retail, wholesale, and correspondent lending giving her a well rounded knowledge of the various styles of mortgage operations.
Hali is an FHA delegated underwriter, as well as VA LAPP/SAR certified underwriter.