Who Should attend? All Associates
Being prepared, skilled and knowledgeable about the mortgage process is essential for anyone in the industry. But it’s not enough if the customer’s experience is negative. To win over your customer, you first need to provide an outstanding customer experience. Join MGIC for this fun, yet professional workshop, and learn exactly what it means to “Give ’em the Pickle.”
The Program Highlights for principals of great customer service:
- Service: Make serving others your first priority.
- Attitude: How you think about the customer is how you treat the customer.
- Consistency: Customers return because they liked what happened last time. Set high standards and live them every day.
- Teamwork: Look for ways to make each other look good. In the end, everything everyone does ends up in front of the customer.